Frequently asked questions

Cashback comes in the form of an Interac e-Transfer sent to your email address.

If you’ve earned Cashback at the end of the month, we’ll send you an email on the second day of the following month with instructions on how to redeem it. (Cashback is delivered via Interac e-Transfer.)

Cashback rewards are currently only available to people who are primary drivers on a car insurance policy with Onlia.

Sign in to your Onlia insurance account and select your car insurance policy. In the Drivers section, under the primary driver, choose View details. Then add your phone number to the Onlia Sense section. The phone number you add must be the same as the one you use for Onlia Sense. After that, we’ll verify your phone number and you’ll be all set to start earning Cashback!

No. Your Onlia Sense trip data and driving score has no connection to your Onlia insurance premium, and will never be used to influence the rate you pay.

To be eligible for Cashback with Onlia insurance, you need to have a car insurance policy that’s been active for at least a month.

To get Cashback, you need to end the month with the specified star rating. If you fall short by the end of the month, you won’t be eligible for Cashback. But don’t worry – you can always try again next month!