Roadside Assistance On Demand - Get Help 24/7 | Onlia

Onlia Roadside Assistance provides on-demand repair and towing services if you have car trouble. Just let us know you need help and we’ll send a trusted service professional right away.

Before you call us, make sure you’re in a safe place. If you were in a collision or have an emergency, call 911.

• Jump start - $79
  Car won’t start? We’ll come to your location to give the battery a boost.
• Locked out - $79
  A trained service professional will unlock your car and retrieve your keys. If you lost your keys, we’ll tow your car to your home or your key replacement shop (towing fee applies). 
• Tire change - $79
  We’ll replace a flat tire with your spare. We can also inflate the tire if it’s still usable.
• Fuel delivery - $79
  Get 10L standard-grade gasoline delivered to your location. If your vehicle uses diesel, we’ll tow it to the nearest fuel station that has it (towing fee applies).
• Tow service – From $99.99
  A tow truck will bring your car to a destination you choose within 25 km. Further distances are charged at $3.50 per additional kilometre.
  Use of a flatbed truck carries an additional fee of $35. 

Roadside services do not cover additional parts, repairs, and labour.

We provide roadside assistance 24/7 every day of the year. During severe weather conditions or other situations where service demands are higher, you may experience longer wait times than usual. In extreme weather conditions, we may be forced to delay service until it's safe to dispatch our service providers.

In exceptional circumstances, we may respond to service requests on a priority basis (rather than first come, first serve). I.e. if someone needs especially urgent assistance, we might prioritize them over other requests.

No, Onlia Roadside Assistance operates in Canada only. If you’re in the US and need roadside help, call a local roadside assistance provider or local law enforcement.

We provide roadside assistance to all standard passenger vehicles, to a maximum weight of 8,000 lbs / 3,000 kg.

Sorry, we’re not currently providing roadside services to motorcycles.

Onlia Roadside Assistance provides non-emergency services. If you’re in a collision with another vehicle, or have an emergency, call 911.

If you need a tow following a collision with another vehicle, contact your insurance provider.

We do not provide snow removal service. Time to break out the shovel!

If your vehicle needs servicing in snowy conditions, please make sure there’s a clear path for us to reach you. We won’t be able to provide service if it’s impossible/unsafe to drive to you.

If you have the Onlia Sense app, you can use it to access Onlia Roadside Assistance.

You can pay using your credit card: Visa, Mastercard, or American Express. Once you order your service and a service professional is dispatched to you, you’ll be connected with a customer service agent who will ask you for payment information.

If you need additional services (e.g. your vehicle ends up needing a tow), you can call us back for payment.

In most cases we’ll be able to use your phone’s GPS to get your location, meaning our service professionals will know exactly where to find you. But GPS doesn’t always work perfectly, especially if you’ve got a poor signal or are in a rural area. You have the option to mark your location manually in these situations.

With Privacy Mode turned off, we can use your phone’s GPS to pinpoint your location. This allows our service professionals to get to you faster.

You can turn off Privacy Mode through your phone’s settings menu.

Once we’ve dispatched a service professional to you, we’ll let you know their name and estimated time of arrival. Wait time is typically 10 to 45 minutes. We can also send you this info in a text message – just ask!

Yes. If your service professional is delayed, we’ll call or text you to let you know, and provide a new ETA.

For our service professional’s safety (they’ll be driving, after all), we’d prefer you contact us at 1-888-456-6542 with any questions or updates you have. We’ll pass along any relevant information.

Please call us at 1-888-456-6542 and let us know. We’ll do everything we can to make things right.