FAQ

Frequently asked questions

Cashback comes in the form of an Interac e-Transfer sent to your email address.

If you’ve earned Cashback at the end of the month, we’ll send you an email on the second day of the following month with instructions on how to redeem it. (Cashback is delivered via Interac e-Transfer.)

To be eligible for Cashback with Onia Roadside Assistance, you must order roadside service using the same phone number associated with your Onlia Sense account.

You can earn Cashback on a single roadside service each month.

Once you become eligible for Cashback, you can earn it in the same month that you purchase roadside assistance.

To get Cashback, you need to end the month with the specified star rating. If you fall short by the end of the month, you won’t be eligible for Cashback. But don’t worry – you can always try again next month!