Drive Safe. Earn Rewards | Onlia Sense Mobile App

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Onlia Sense mobile app
Drive safe. Earn rewards.

Onlia Sense challenges you to develop safer driving habits and rewards you along the way.

Score your trips

Take trips and get scored on key driving factors like speed, cornering, and braking.

Hone your driving

Use in-app insights to help develop your driving technique and stay safer on the road.

Earn rewards

Complete safe-driving challenges to earn vouchers for things you already buy.

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Onlia Sense gives you smart insights into how safe you are on the road.
  • Performance scoring
    Onlia Sense analyzes your driving habits and scores you on factors like speed, braking, and cornering to help you hone your technique.
  • Navigation
    Reach your destination with GPS navigation that notifies you about school-zones, railway crossings, and speed limits.
  • Badges
    We gamified safe driving. Unlock badges for completing challenges like staying distraction-free and driving perfectly.
  • Perks
    Safety is its own reward, but free stuff is nice too. Earning perks will net you vouchers for things you already buy.
Let’s make Canadian roads the world’s safest.
Onlia Sense is a mobile app that rewards you for driving safe. Here’s the progress our users have made so far.
High five
11,141
People committed to driving safer.
Steering Wheel
174,327
Distraction-free trips made.
Medal
36,399
Safe-driving challenges completed

Your questions, answered.

Onlia Sense is a mobile app that rewards you for being a safe and distraction-free driver. It also provides GPS navigation to your destination.

Using telematics (tech that measures your speed and movement) Onlia Sense assesses your driving habits. After each trip you take, you’ll see where you drove safely, and areas where you can improve.

For helping to make Canada’s roads safer, you can earn perks: deals and vouchers for stuff you use every day. It’s a win-win!

Any phone running Android Marshmallow (OS 6.0 or higher), or iPhone (iOS10 or higher).

Setting up the app can be done in just a few steps. Once you download the app:

  1. Create an Onlia Sense account and verify your email address.
  2. Follow the onscreen onboarding process.
  3. Accept the request to access location services and motion/fitness sensors on your phone and download your provincial map.
  4. Start driving! You can use the app for navigation (optional) and review your drive score and progress towards unlocking badges and perks. 
Nope! All you need is the Onlia Sense app on your mobile device and a car.
Once you download Onlia Sense and create an account, you’ll be asked to enable location services (GPS) and motion/fitness detection. These allow the app to navigate and score your trips.

We’re not spying on you! Pinky swear.

For the app to accurately detect and record your trips, it needs to access location, and how quickly your location changes. This will trigger the app to begin ‘recording’ your trip details.

If you choose to share the location only when running the app, the navigation features will still work – but the trip detection features won't work properly.  This could impact your driving scores, and your ability to earn those sweet rewards.

You can disable trip detection in the app if you’d like. Simply go to Settings and use the toggle switch for Automatic trip recording. Don’t forget to turn it back on when you are ready!

Having an Onlia Sense account allows your trip details to be stored on our servers rather than on your device, which reduces the amount of space the app takes up on your phone. Along with that, if you ever switch phones, you’ll still be able to access your profile and trip details.
Having a bit more information helps us better understand the demographics of the incredible people who are using our app. This helps us to provide perks and rewards most relevant to users!

Our app is currently only designed for the Canadian market. By confirming your email address and cell phone number, it helps us verify your eligibility for perks and rewards, and even more important: that you’re really you!

We will always keep your details and trip data secure, it’s a top priority for us.

Each trip you take is scored out of 100. Your score is based on how well you perform in these 5 categories:

  • Acceleration
  • Braking
  • Cornering
  • Speed
  • Contextual

Using these factors, Onlia Sense determines how your driving behaviour decreases, or increases, the likelihood of getting into an accident while on the road. Simply put, the safer you drive, the higher your score is.

Acceleration, Braking and Cornering measure how smoothly you drive and steer during your trip.

Speed measures how well you stick to road speed limits. 

Contextual accounts for the risk of driving on a particular road type (urban street, rural road, highway) and being on the road during certain times of day. For example, it’s riskier to drive on a country road at night than it is to drive on a city street in the day. Here’s how we break it down:

  • Driving at night is riskier than driving during the day. It’s safest to drive in the morning (from 5am to 9am).
  • Daytime weekend driving (Saturday and Sunday) is generally safer than driving on a weekday.
  • Generally speaking, driving on major streets in an urban area during peak periods and at night is the deemed to be the highest risk.
  • Driving on a highway through a rural area during the day is generally the safest way to drive.

Along with these 5 factors, the app also monitors distracted driving which is defined as how long, and to what degree, your mobile phone is used while driving. Not touching your phone at all is considered a totally distraction-free trip. 

From the Trips tab, select a trip to see the details of how and where your score was affected. You’ll see a list and a map of where driving events occurred during your trip. Click on the map to zoom in and see more details about each area of opportunity!

Drive safe! You can boost your score by performing safer driving actions wherever possible and staying distraction-free.

Here are some pro tips:

  • Speed: Stay within the speed limit 😊Traveling 15 km/h over the speed limit in a residential neighbourhood has a larger impact on your score than traveling 15 km/h over the limit on a 400-series highway.
  • Braking: Look ahead so you can anticipate the need to slow down. Apply your brakes smoothly. Imagine your passengers are drinking coffee in your car? Right, you don’t want them to spill coffee on your seats! That said, drive with safety in mind, as each situation calls for your discretion!
  • Cornering: Take turns smoothly. Slow down before cornering to improve your score. Avoid making sharp “U-turns” where possible. 
  • Acceleration: Smooth and constant acceleration is key! 
  • Contextual: Avoid driving between midnight and 5am. Where possible, choose highway routes with high visibility, avoid routes with many intersections and riskier urban environments.

No. The app runs in the background while you use your phone. You don’t need to take any extra steps to get Onlia Sense to work.

You can enable push notifications and be notified when a trip starts, and when it ends / when the trip score is available. Simply go to Settings, select Push notifications and make sure that trip start and new score available are enabled.

A note for Android users: After a hard reset (either manually or if your phone shut down) you have to restart the app again so it will run in the background. Otherwise it won’t record your trips.

Individual trip scores are used to determine your monthly drive score. Your monthly score is what’s used towards unlocking perks.

With location services and motion/fitness detection enabled, Onlia Sense will automatically detect when you start and finish a trip.

You can enable push notifications and be notified when a trip starts, and when it ends / when the trip score is available. Simply go to Settings, select Push notifications and make sure that trip start and new score available are enabled.

Any time you drive at least 0.5 km, the app will count it as a trip.  

Trip detection is based on changes to your location, speed, and motion. The app is calibrated to recognize patterns that are in line with trips in a car, so walking or running won’t trigger a trip.

Sometimes the app needs a little bit of time for trip detection to start (usually a few hundred meters). Because of this, you might see a different starting address in your trip details. 

Yes. If the app detects a trip where you were a passenger (either in a car or public transit), you’ll have the option to mark the trip as a passenger. You’ll be free to do this for up to 24 hours after the trip has ended. It won’t affect your drive score.

To mark a trip as a passenger, go to Trip details and select the button at the bottom of the screen to set the trip as a passenger.

Note that we keep the right to check trip deletion.

They’re just an easy way to group ranges of drive scores. Here’s the breakdown:

  • 1 star: 0 - 70
  • 2 stars: 71 - 85
  • 3 stars: 86 - 94
  • 4 stars: 95 - 98
  • 5 stars: 99 - 100

Distracted driving is logged by detecting any movement to the phone. The app senses that the phone is being used; for communication (like talking or texting), but also for browsing (like in a drive thru or when your car is in idle mode). This is done by detecting movement of the phone. 

Anything that makes the phone move while you are driving will count as a ‘distraction’. This might even mean hitting a big pot hole. We understand that this can be frustrating, but unfortunately the app can’t predict every type of situation.

Don’t worry! Any one time distracted driving occurrence doesn’t make a big difference in your driving score. It’s your commitment to safe, distraction free driving that matters most!

When driving with Onlia Sense, we suggest keeping your phone in a car phone holder or in a secure place to get the most accurate trip assessment.  

 

No! The whole point of Onlia Sense is to help people drive safer and reward them for doing so. We’re not interested in penalizing mistakes.

Just keep in mind that to unlock the best perks and badges, you need to drive safely and maintain a good drive score :)

There are a few reasons this could happen.

Trip start detection may sometimes take some time to detect if the GPS signal is weak or the driver starts a trip slowly. As a result, the actual travel distance and duration may not match the mapped route.

Additionally, some trips are reconstructed based on whether the start location is within 1 km of a previously taken trip end location. For example, when you pulled over for a minute to drop off a friend. In a scenario like this, the app will attempt to reconstruct the route to show where the trip actually started rather than when you started driving again.

If you notice anything that seems off, please let us know!

 

Here are some pro-tips that will help ensure more accurate trip recording: 

  1. Make sure that both ‘location services’ and ‘fitness and motion’ are enabled and set to ‘always on’.

  2. The battery needs to be sufficiently charged. If it get’s below 20%, trip recording is automatically disabled to save battery consumption. Most of our users find it helpful to charge the phone while they drive.

  3. Make sure that your phone is in a stable position (preferably in a phone holder), and in a position where it has strong/consistent reception (e.g. not in the glove box).

  4. Don’t ‘kill’ the app after your trip.  Let it run in the background as it can sometimes take a bit of time to process the trip data. Terminating the app can interrupt this process and cause data to be lost. You can enable a push notification to get notified when your trip score is available. Simply go to Settings, select Push notifications and make sure that new score available is enabled.

  5. Sometimes the software on phones will automatically close apps to improve battery life. Make sure that the app is running in the background before you start your trip.

  6. A note for Android users: After a hard reset (either manually or if your phone shut down) you have to restart the app again so it will run in the background. Otherwise it won’t record your trips.

  7. A note for iOS users: if you have automatic app updates enabled in the app store, you might need to logout and login to the app again after an update. 

  8. If this didn't work, try deleting the app and reinstall from the app store. Your scores and driving history are saved in your account, so they will still be available to you.

Still not working? Shoot us an email and we’ll work it out together.

The app detects movement to the phone (also when your car is in idle mode, or if you’re using your phone in a drive thru). Even if you weren’t using your phone, but it moved around while you were driving (say in the cup holder, or slid around on a seat, or even because of a big pot hole), it’s possible the app may detect a ‘distraction’. 

Make sure your phone is in a stable position in your car, like in phone holder/mount. This should help. 

 

Your phone needs a little bit of time to recognize that the trip has indeed ended, and you’re not … sitting at a red light or stuck in traffic, or whatever (you know how unpredictable the roads can get!).

Want to be sure that the app has stopped recording? Enable push notifications and you’ll be notified when a trip starts and when it ends.

Go to Settings, select Push notifications and make sure trip start and new score available are enabled.

Downloading a map of your region means you can use Onlia Sense’s navigation feature without using your precious, precious data.

We cut up Canada in pieces, so you can download the map of the specific area you're driving. Maps are fairly large files to download, so it’s best to be on a Wi-Fi connection when you do.

Yep, if you downloaded the map of your region.

You can save destinations you go to regularly by adding them as Favourites. To add a favourite:

  1. Search for and select your destination address.
  2. Swipe up on your destination and select Add to favourites.
  3. Give your Favourite a name.
  4. Select Save.

Alternatively, just select the heart icon to the right of the search to show your Favourites list. Then select the + to search for your destination’s address and select Add to favourites.

iPhone:

  1. Select the Drive tab.
  2. Click on the heart icon to see your Favourites.
  3. Swipe left on the home favourite to delete it. 
  4. Select Set home/work address to set it again. 


Android:

  1. Select the Drive tab.
  2. Click on the heart icon to see your Favourites.
  3. Hold the current home address until the edit screen pops up.
  4. You can either edit or clear it. 

Viola!

From the Drive search screen, select on the heart icon to open your Favourites. Select your destination from there.

Yup! Go to the Settings and click on Navigation alerts. Here you can select which notifications you want to receive.

We think some of them are helpful in our mission to keep Canadian roads safer (e.g. railway crossing, sharp curve and school zone) – so we’ve defaulted them all to ‘on’. 

If you want to keep the notifications, but mute audio, simply click on the three dots in the Drive tab.

Coming soon friends! Stay tuned!
Like most GPS navigation services, Onlia Sense’s navigation will use your battery pretty heavily due to the fact that it keeps your screen brightly lit and uses location services. We recommend you plug your phone to a charger before you start driving. As such, we recommend you charge your phone while navigating.
A badge is something you achieve for completing a set of tasks or challenges in Onlia Sense. It’s kind of our way of saying thanks for using the app and driving more safely.
Right now we’re offering Starbucks™ digital gift cards as perks for driving safe. We’ll be adding and changing perks over time to give drivers new ways to improve their driving and the safety of Canadian roads.
You can earn perks by completing various safe-driving challenges. Each perk has its own criteria you need to meet. To see what they are, go to the Perks tab in your dashboard. Tap a perk to see what you need to do to earn it.

There are also some basic qualifications to meet that unlock the ability to earn perks. When you first start using Onlia Sense, you need to drive 500 km and make 30 trips as a one-time qualification to start earning perks. Going forward, you need to complete a minimum of 10 trips and 200 km driven every month to stay qualified.

Some perks are easier to earn, while others really put your safe-driving skills to the test. Good luck and drive safe!

Go to the Rewards tab to see all available badges and perks. The ones you’ve earned will be highlighted.

You can opt in to receive a push notification every time you’ve earned any new badges or perks. Simply go to Settings and enable Push notifications.

From the sign in page, select Forgot password and enter your account email address. You’ll receive an email with instructions on how to reset your password.

Select the My Account tab in the app (bottom left) and select your name. You can make changes to your details here.

Use the Settings tab (bottom right) to change navigation routing and push notification settings.

  1. Select the My Account tab in the app (bottom left) and select your name. 
  2. Select Delete account and enter your password. 
  3. Once your password is verified, your account will be deleted, and your trip data will be removed from our servers.

Make sure that both location services and fitness and motion are enabled and set to always on. You can find this in your general phone settings.

You're good to go!

Due to the nature of the app it will always consume slightly more battery than apps that don’t use GPS. Older and/or more budget-friendly phones may experience more battery problems.

If you’re taking a longer trip, it might be a good idea to plug your phone into a charger before you hit the road.

Your personal trip data is used strictly to assess your trips and generate your drive score. We won’t share, disclose or sell it to any third parties.

We do collect anonymous, aggregate data for statistical purposes that we may use to improve the functions of the app. We may also share this anonymous data in support of our safety mission – for example, how many distraction-free trips our app users have completed, or how many drivers have improved their driving habits with Onlia Sense. That kind of thing.

Onlia follows the latest mobile security standards to keep your data encrypted between your device and our servers. All communication between your device and our services are encrypted using TLS v1.2.

We keep your data private, and do not share it with any third parties without your explicit consent. You can see the full scope of how your data is used and protected in our Privacy Notice.

We feel for you! If your phone is lost or stolen, you can access your account on a new device by downloading the app and signing in to your account. We recommend changing your password to keep your account secure.

No problem, we’d love to hear from you! Send us an email.

We encourage any and all feedback you have about your experience with Onlia Sense – it’s your ideas that will help us improve the experience for drivers. 

For tech issues or bug reporting, please include a brief description of what you experienced, along with the type of device you have. We appreciate your support!

Onlia Roadside Assistance provides on-demand repair and towing services if you have car trouble. Just let us know you need help and we’ll send a trusted service professional right away.

Before you call us, make sure you’re in a safe place. If you were in a collision or have an emergency, call 911.

  • Jump start - $79
    Car won’t start? We’ll come to your location to give the battery a boost.
  • Locked out - $79
    A trained service professional will unlock your car and retrieve your keys. If you lost your keys, we’ll tow your car to your home or your key replacement shop (towing fee applies). 
  • Tire change - $79
    We’ll replace a flat tire with your spare. We can also inflate the tire if it’s still usable.
  • Fuel delivery - $79
    Get 10L standard-grade gasoline delivered to your location. If your vehicle uses diesel, we’ll tow it to the nearest fuel station that has it (towing fee applies).
  • Tow service – From $99.99
    A tow truck will bring your car to a destination you choose within 25 km. Further distances are charged at $3.50 per additional kilometre.
    Use of a flatbed truck carries an additional fee of $35. 

Roadside services do not cover additional parts, repairs, and labour.

We provide roadside assistance 24/7 every day of the year. During severe weather conditions or other situations where service demands are higher, you may experience longer wait times than usual. In extreme weather conditions, we may be forced to delay service until it's safe to dispatch our service providers.

In exceptional circumstances, we may respond to service requests on a priority basis (rather than first come, first serve). I.e. if someone needs especially urgent assistance, we might prioritize them over other requests.

Yes. Onlia Roadside Assistance is available in all Canadian provinces and territories.

No, Onlia Roadside Assistance operates in Canada only. If you’re in the US and need roadside help, call a local roadside assistance provider or local law enforcement.

We provide roadside assistance to all standard passenger vehicles, to a maximum weight of 8,000 lbs / 3,000 kg.

Sorry, we’re not currently providing roadside services to motorcycles.

Onlia Roadside Assistance provides non-emergency services. If you’re in a collision with another vehicle, or have an emergency, call 911.

If you need a tow following a collision with another vehicle, contact your insurance provider.

We do not provide snow removal service. Time to break out the shovel!

If your vehicle needs servicing in snowy conditions, please make sure there’s a clear path for us to reach you. We won’t be able to provide service if it’s impossible/unsafe to drive to you.

If you have the Onlia Sense app, you can use it to access Onlia Roadside Assistance.

You can pay using your credit card: Visa, Mastercard, or American Express. Once you order your service and a service professional is dispatched to you, you’ll be connected with a customer service agent who will ask you for payment information.

If you need additional services (e.g. your vehicle ends up needing a tow), you can call us back for payment.

In most cases we’ll be able to use your phone’s GPS to get your location, meaning our service professionals will know exactly where to find you. But GPS doesn’t always work perfectly, especially if you’ve got a poor signal or are in a rural area. You have the option to mark your location manually in these situations.

With Privacy Mode turned off, we can use your phone’s GPS to pinpoint your location. This allows our service professionals to get to you faster.

You can turn off Privacy Mode through your phone’s settings menu.

Once we’ve dispatched a service professional to you, we’ll let you know their name and estimated time of arrival. Wait time is typically 10 to 45 minutes. We can also send you this info in a text message – just ask!

Yes. If your service professional is delayed, we’ll call or text you to let you know, and provide a new ETA.

Yes please. We can’t provide service if your vehicle is unattended.

For our service professional’s safety (they’ll be driving, after all), we’d prefer you contact us at 1-888-456-6542 with any questions or updates you have. We’ll pass along any relevant information.

Please call us at 1-888-456-6542 and let us know. We’ll do everything we can to make things right.

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